Support

From the Desktop to the Cloud

We’re Here When You Need Us

At Cloudsmart, exceptional local technical support is our pride and joy—it’s what truly sets us apart. With over 20 years of dedicated service to our Connecticut community, our customer-first philosophy guides every decision we make. Our highly-skilled local staff is available day and night, ready to assist you.

Experience the Difference with Cloudsmart’s Technical Support!

Reach out today to see how our dedicated team can assist you with all your technical needs. Your satisfaction is our top priority!

Direct Assistance

In-Person Support:

Call us at 203-409-8668
Option 1

Business Hours:
8:30 AM – 5:00 PM EST
Monday-Friday

After-Hours Emergency Support:
For urgent issues, call 203-409-8668 and select Option 1.

Follow the prompts for assistance.

Online Assistance

Data Center Support:
support@cloudsmart.tech

Sales Inquiries:
sales@cloudsmart.tech

Why Choose Cloudsmart?

Located in Branford, our modern data center is equipped with advanced features to ensure your data’s security and accessibility.

Here’s what sets us apart:
FM200 Fire Protection System:

A reliable dry chemical fire suppression system to keep your data safe.

Dedicated/Redundant Cooling System:

Maintain optimal temperatures for all equipment.

Carrier-Neutral, Gigabit Networking:

Enjoy fast, flexible connections tailored to your business needs.

Cisco Powered Network:

Benefit from a trusted network infrastructure for reliable performance.

Mitsubishi UPS:

Uninterruptible Power Supply to keep operations running smoothly during power outages.

Shared or Dedicated Firewalls:

Customized security solutions to protect your data.

Managed Storage and Data Backup Services:

Hassle-free data management for peace of mind.

Load Balancing:

Enhance performance by distributing workloads effectively.

24/7 Monitoring:

Continuous oversight to ensure your systems are always secure.

Cloudsmart Support

Open a Ticket

Need assistance? Open a support ticket, and our team will get back to you promptly.

Client Portal Login

Access your account, manage your services, and view your support tickets.

Veeam Service Provider Console

For MSPs using Veeam-as-a-Service from Cloudsmart

Veeam Support Portal

 Log in to Veeam.

Payment Portal

Easily make payments, view invoices, and manage your billing information.

Additional portals, please visit our resources section or contact support.

Contact Information

FAQs

How do I open a support ticket?

Where can I find more resources?

Use the “Forgot Password?” link on the login page to reset your password.

Log in to the Payment Portal to access and review your billing history.

Our support team is available 24/7 to assist you with any issues.

Visit our Resources section for guides, tutorials, and other helpful information.